Refund policy

Refund Policy – IB Sourced

We offer a 30-day money-back guarantee, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

To start a return, please contact us at contactibsourced@gmail.com with your order number and reason for return. Our team will provide instructions on how to proceed.

Please note:

  • Returns must be approved before being sent back

  • Items sent without prior approval will not be accepted

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery. We will arrange a replacement or refund at no additional cost.

Non-Returnable Items
Certain items are not eligible for return, including:

  • Customised or personalised items

  • Items that have been used or are not in their original condition

Refunds
Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.